Help and Frequently Asked Questions

If you have any questions on how to send money to Asia and the way that information is displayed on this site, you will find the answers in this section.

If for any reason you don't find the answer you require please contact us at info@sendmoneyasia.org and we will try to provide the information.

These questions and answers apply specifically to Australia. Whilst they will generally apply to most of the Asia countries there may be some local differences that you should take into account.

Glossary

  • SendMoneyAsia Glossary

    AusAID - Australian Government agency responsible for managing Australia's overseas aid program. The objective of the aid program is to assist developing countries to reduce poverty and achieve sustainable development, in line with Australia's national interest.

    DMA - The SendMoneyAsia project is managed by Developing Markets Associates Pty Ltd (DMA).

    Account to account - You can send money through your bank account and have the money deposited into the recipients bank account.

    Bank - If you have a bank account your own bank may be able to transfer money for you. You will not be able to transfer money via a bank with whom you do not have an account with.

    Cash to account - You can send cash through a bank or MTO and have the money deposited into the recipients bank account.

    Cash to cash - You can send cash from Australia, by using one of many different money transfer organisations, and your family can pick up cash in the country that they are in.

    Cash to credit card- You can send cash through a bank or MTO and have the money transferred directly onto the recipient's credit card.

    Currency conversion charge: this is the same as a foreign exchange fee.  It is the money charged by a bank or money transfer operator for converting Australian dollars into the receive country currency.

    Foreign Exchange Rate - An exchange rate is a calculation used by the company transferring the money to convert Australian Dollars into the currency that the person you are sending to collects the money in.

    Home Delivery - You can send money from Australia and have cash transported right to the recipient's doorstep.

    Migrant (foreign) worker:  a person who is paid money to work in a State or country of which he or she is not a national.

    Mobile - You can send money to a recipient who receives the funds via their mobile phone.

    Money Transfer Operator/MTO - these are companies that specialise in transferring money. They vary in size from large multi-national companies to small specialist businesses. You should research which one suits your needs and your pocket.

    Online - Some money transfer companies let you transmit through the internet (online). You need to set up a special account and then the company will send the money to the recipient's bank account or make it available for the money to be collected as cash.

    Online to cash - You can create an online account with your bank or MTO and send money to be collected in cash by the recipient.

    Online to credit card - You can create an online account with your bank or MTO and transfer the money directly to the recipient's credit card.

    Prepaid - You can send your money by using a bank card and the person you are sending to can collect the money in cash at an ATM, or the money can be spent in stores where the card is accepted.

    Recipient: The person who receives the money (in China, India, Indonesia, Philippines and Vietnam)

    Remittance - A remittance is a transfer of money by a foreign worker or migrant to his or her home country. People often send or remit money to financially support family in their home country. Remittances promote access to financial services for the sender and recipient and this promotes economic development for the receive country.

    Transfer Fee - The amount of money that banks and MTOs charge for you to send your money back home.

    World Bank Certified: The World Bank's official goal is the reduction of poverty.  An important part of the World Bank's work on migration and remittances involves efforts to monitor and forecast remittance and migration flows, and to provide timely analysis on topics such as remittances, migration, and diaspora issues. At a July 2009 summit in L’Aquila, Italy, G8 heads of government and states endorsed the objective of reducing the cost of remittance services by five percentage points in five years. To drive down costs, the World Bank has begun certifying regional and national databases that use a consistent methodology to compare the cost of sending remittances